Helps in avoiding visits to crowded government offices to avail services (proved to be a better service delivery channel amidst Covid-19 pandemic)ĭepartments and Services under Janasevaka:Ĭurrently 58 services from 8 departments can be availed under Janasevaka program. No need to wait in long queues to avail services. Working population need not lose opportunity cost in the form of loss of livelihood. This is especially helpful for senior citizens, physically challenged persons etc. No need to spend time and money on traveling to Government offices or citizen service centers for availing services. Feedback from citizens post-delivery of each service is obtained which has led to better monitoring to avoid overcharging, misbehavior, and delay in visits. Slots for service delivery can be booked as per applicant’s convenient time between 8AM to 8PM on all days. Service charge: Rs 115 + Departmental Service Charge. Janasevakas catered to the needs of citizens very effectively during the second wave and continue to do the same. The project resumed on 18 January 2021 with changed strategy adopting all Covid-19 safety protocols. The program was put on hold during the first wave of Covid-19 pandemic. More than 90,000 applications have already been raised through Janasevaka in these 5 constituencies till date. 5 more key services along with a new assembly constituency (Yeswanthpur) were added in January 2021 to take total count to 58 services in 5 assembly constituencies. 48 more services were added to this program in this phase. It was extended to three more Legislative Assembly Constituencies - Rajajinagar, Mahadevapura and Bommanahalli by Hon’ble CM of Karnataka on February 4, 2020. Janasevaka journey started on Main T.Dasarahalli assembly constituency with 5 services. Once approved, Janasevaka visits the citizen premises to deliver the service/documents. Janasevaka is integrated with SAKALA (guarantee of services to citizens within the stipulated time limit) to ensure timely disposal of the applications. Janasevaka, equipped with all the required hardware, visits the citizen premises in the specified time to raise an application. Citizens can book a slot either by calling the Call Center (080-44554455) or by using web-based application (or through mobile app (Mobile One). This programme is implemented by the Directorate of Electronic Delivery of Citizen Services (EDCS), Government of Karnataka. The program currently offers 58 G2C services spanning 8 departments. Jana Sevaka initiative was launched by Government of Karnataka to provide Doorstep Delivery of Government Services to citizens. GramaOne Centers should be located in prominent locations with internet, road, power & other utilities. Selected GramaOne Centers Operators shall enclose PVC certificate. Minimum qualification shall be graduate in any discipline with computer knowledge. Should be provided with internet connectivity from two different Internet Service Provider(ISP’s) so as to ensure that services are not affected due to connectivity issues. SCANNERZ GIRAMA PRO
Bio Metric scanner (Secugen Hamster Pro 20 ).Desktop /Laptop ( above i3 Configuration ).Requirement of IT Infrastructure for setting up of center Franchisee Preferably be equipped with CCTV Surveillance.
Furniture’s shall be as per the specifications of GramaOne (Counter Table/ Operator chair/ Printer Table/ customer waiting chair).The room should have good ventilation and light with good space outside for parking, display boards, etc.The room should have tile/granite flooring, RCC roof and brick cement / stone cement walls without any water leakages from any side.Franchisee should keep their premises neat and clean.Branding should be as per the branding standards of GramaOne Project (Name board/ Price Chart / Building Colour /Monogram of GramaOne).and 4 chairs should be available for Customers to sit. GramaOne centers with one Counter should be at least 100 Sq.GramaOne center’s set up on franchisee should have an exclusive partition with an exclusive entry.Requirement of Non-IT Infrastructure for setting up of center
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